PAIA Manual

How to request a record we hold, who to ask, what it costs and what we may refuse.

Last updated 5 August 2026. Published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). All legal documents

This manual is a statutory document, and is not the same thing as our privacy notice. The privacy notice explains what we do with personal information; this manual explains how anyone may request access to a record we hold. If you only want a copy of your own data, you do not need this procedure at all — download it directly from Settings.

1. The private body

Registered name: [Registered entity name — not yet published by this deployment]
Registration number: [Company registration number — not yet published by this deployment]
Physical address: [Physical address — not yet published by this deployment]
Postal address: [Postal address — not yet published by this deployment]
Telephone: [Contact telephone number — not yet published by this deployment]
Website: Flaunt

2. Head of the private body / Information Officer

Requests under PAIA are directed to the Information Officer, who is also the person appointed under section 55 of POPIA:

Name: [Appointed Information Officer — not yet published by this deployment]
Email: [Information Officer email — not yet published by this deployment]

3. The Information Regulator's guide

The Information Regulator has compiled a guide, in each official language, on how to use PAIA. It is available from the Regulator at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, on inforegulator.org.za, or by email to PAIAGuide@inforegulator.org.za.

4. Records available without a PAIA request

These are published and need no request:

The Terms of Use, Privacy Notice, Content Standards, Payments & Refunds and Operator Disclosure.
This manual.
Your own account data, downloadable at any time from Settings → Privacy & your data.

No notice has been published under section 52(2) of PAIA specifying categories of records automatically available.

5. Categories of records held

User account records — registration details, consent and age-confirmation records, session and security records.
Content records — posts, media, captions, classifications, comments, messages.
Creator verification records — identity documents and banking details submitted for payout verification.
Financial records — wallet ledger, payments, payouts, tax records.
Moderation records — reports, takedown notices, administrative actions and the audit log of those actions.
Regulatory records — the explicit-content access register, and correspondence with regulators.
Corporate records — statutory, tax, employment and contractual records held under the Companies Act, the Tax Administration Act, the Basic Conditions of Employment Act and the Labour Relations Act.

6. How to make a request

Complete Form 2 of the PAIA Regulations (obtainable from the Information Regulator's website).
Send it to the Information Officer at the address in section 2 above.
Give enough detail to identify the record, identify yourself, say what form you want it in, and state the right you are seeking to exercise or protect and why the record is required for it — section 50(1) of PAIA makes that last part a requirement for records held by a private body.
We reply within 30 days. That period may be extended by a further 30 days where the request is for a large number of records; we will tell you if it is, and why.

7. Fees

The fees are those prescribed in the PAIA Regulations, as amended from time to time. In outline: a request fee is payable on lodging a request (other than a request for your own personal information, which is free); an access fee covering search, preparation and reproduction is payable before the record is released. We give you an itemised quote before doing any chargeable work, and you may withdraw the request at no cost.

8. Grounds on which access may be refused

Chapter 4 of Part 3 of PAIA sets these out. The ones most likely to apply here are the mandatory protection of another person's privacy (s63), of commercial information of a third party (s64), of confidential information (s65), and the protection of records privileged in legal proceedings (s67). We will always tell you which ground we are relying on, and how to appeal.

9. If we refuse

You may lodge a complaint with the Information Regulator under section 77A of PAIA, or apply to a court under section 78. Contact details for the Regulator are in section 3 above.

10. Availability of this manual

This manual is published on this page, and a copy is available free of charge from the Information Officer on request. It is also available on request at [Contact email — not yet published by this deployment].

This document may be updated. Material changes are announced in the app and take effect only after you have had a chance to read them.